100% Satisfaction Guaranteed
We understand working with a product studio online might be a new concept for you, or make you a little uncomfortable. To gain your trust and business we have a very simple 100% Satisfaction Guarantee Program. If at the proofing stage you are not happy with your product photos and we are unable to make corrections to your satisfaction you have the option to cancel your order. No files will be delivered and there will be no charges except for your return shipping charges.
How We WorkStep 1. – Place Your Order Online
We make it easy with online ordering and instant pricing. Simply purchase a product photo package for the number of products you require photographed. You will have the option to select from various options, most of which are free. During checkout we require no payment from you. Once you review your pictures and approve them we will send you an invoice for payment. You will then be able to pay via PayPal, Credit Card, Check, or Wire Transfer. Once your payment has cleared we will release your files.
Step 2. – Ship Your items to ProductPhoto.com
After you submit your order you will receive an order confirmation with instructions on where to ship your items. Our address is also below. Carefully pack up all the items that you need to photograph and ship them to us. Make sure and pay special attention to the products you pack up ensuring that labels are straight, and the product is in excellent condition.
1327 E Washington Ave Ste 125
Harlingen, TX 78550
Step 3. – Confirmation of Receipt of Products
Once your products are received we will open the package and inspect the items to ensure there has been no damage in transit. We will confirm receipt and be in touch with any specific questions we may have and of course to answer any questions you may have as well.
Step 4. – Product Shoot
Your products will be photographed in our state of the art studio by one of our highly qualified product photographers. Each photographer that works from ProductPhoto.com has been professional trained and holds a BA in Photography. This ensures that the quality of work we produce is of the highest quality.
Step 5. – Post Production
After the products are photographed the images are moved in our post production process where they are reviewed for quality. They are then moved on to the editing and retouching stage.
Step 6. – Proofing of Your Order
You will receive an email with instructions on how to access your online proofing gallery. At this point you can view all your product photos and either approve your order, or requests reshoots, or touch ups. Most revisions are free, however additional charges may apply, but of course any extra charge will go through you for approval. If revisions are required they are completed and uploaded to your proofing gallery for approval.
If you are still not happy with the results you may opt to cancel your order at this point before any files are delivered to you. You would simply be liable for any return shipping costs. For new clients or first time orders we reserve the right to process a small number of product pictures for approval before photographing your entire order. This ensures you are happy with our service before we complete your entire order.
Step 7. – Order Completion and File Delivery
After you approve your order we carefully pack up your items and ship them back to you using your UPS/Fedex account number or pre-paid shipping label. If you prefer Productphoto.com to arrange return shipping we simply bill you at our cost. If you opted to donate your products to a local charity they will be set aside and taken to a charity of our choosing if the products are of an acceptable type.
At this point we will also process your payment method to collect your funds. Once your order is fully paid for we will email you instructions on how to download your files, or mail you your images on CD if that option was ordered.
Why Choose Us
At Productphoto.com our mission is our motto: to provide clients with superior and affordable product photography. With our 100% satisfaction guarantee there are no risks, and you have everything to gain.
Let us serve you with our fast, superior and affordable product photography.