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Listing Prohibited Content

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Hi,

Whenever I go to add a new item, a message pops up advising that it's prohibited content and I cannot list.

I sell Thai Silk Scarves on Amazon, which I source from Thailand myself. I have numerous listings in place which I added over a year ago but now I cannot edit or add any more.

I also just tried to list a copy of Homeland Season 1 DVD and the same message popped up - But there are lots of other sellers who have listed that item?

Help!

Thanks


Hi
The Homelands disc will be prohibited / restricted ostensibly because therecare so many fakes / unauthorised repros. Not much tgat you can do. eBay will be a better bet.

The silk scarves ditto but if you have already been selling in that category that is surprising - unless you had not listed them in the correct category originally (apparel requires permission to sell in) and Amazon have tightened up on such items?
You can only contact Seller Support to ask for assistance /advice.


Try ringing them on 0800 496 1081 and chat with an actual person and see what you're options are re the silk scarves.

Re the DVD if it's on their restricted list there's nothing you can do - I had the same issue with a DVD before Xmas and just had to sell it elsewhere.


Hi there,

I would advise to contact us directly through your seller account with details of the items you are trying to list so that we can investigate them for you. You can contact us by phone or e-mail.

The issue with your scarves may be due to changes to the clothing category especially if you do not have approval to sell clothing items.

If you do not have approval to sell clothing you can request approval through the following help page:
https://sellercentral-europe.amazon.com/gp/help/200333160/ref=ag_200333160_cont_200252980

You can choose the necessary category from the list provided. On the next page there will be a request approval button that will create a case to our category approval team.

In relation to the DVD that item will need to be checked by us also so please provide the ASIN when creating a case so it can be looked into for you, as already advised there may be a restriction that that item.

Thanks,

Jessica


On DVD Box sets, it appears Amazon are applying restrictions and removing existing listings in addition to just blocking listings, providing information to Amazon simply gets a repeat of the policy notice already issued but does not explain why certain sellers are permitted to list.

It's like being convicted of a crime without any evidence, even when evidence is presented that the box sets are legitimate, on one box set I've had removed it was actually bought from Amazon itself and removed as it may be counterfeit....what a joke and looking at the title it's clear this is a stitch up by Amazon to limit the number of offers/sellers, but even allows those in the club with 93% feedback to duplicate listings;

http://www.amazon.co.uk/gp/offer-listing/B005MX6Y6E?condition=new


That box set should be returned to Amazon for a full refund on the grounds it is counterfeit - by their own admission!!!


I have already emailed Jeff Bezos to suggest it's return and highlight I will not be buying further box sets from them as they potentially may be bootleg copies :)


:) i really hope that the message gets through because Amazon is in effect saying it stocks pirated DVDs


In fact I am sorely tempted to start a thread titled "did you know Amazon claims it sells bootleg DVDs?"


I have already emailed Jeff Bezos to suggest it's sic return and highlight I will not be buying further box sets from them as they potentially may be bootleg copies

I don't see how that argument will work. They will simply respond that they have imposed these restrictions on sellers precisely in order to reduce the possibility of bootleg copies being listed on Amazon. It would be impossible for Amazon or any other site to 100% prevent the listing of counterfeit items. All they can do is try to identify and remove such items once listed. Or, as in this case, take pre-emptive action to try to prevent them being listed in the first place. Although, as I mentioned earlier, their motivation may be less clearcut.

Incidentally, the fact that a seller has a 93% feedback score as opposed to 100% is not in itself any guide as to the likelihood of sellers listing counterfeit items. It may be that the 93% seller is listing genuine products, but is providing poor customer service in terms of delivery times, packaging, etc.

Paul


It may be that the 93% seller is listing genuine products, but is providing poor customer service in terms of delivery times, packaging, etc.

In which case why remove the 100% seller with a long term history of excellent service and allow a 93% fairly new seller to remain, I never suggest they may be selling bootleg DVDs, but get a grip, these box sets some in steel cases can't be copied by the usual bootlegger peddling single dvd copies, just not viable and Chinese illegal imports will be in different packaging region free issues.

All they can do is try to identify and remove such items once listed.
But you miss the point, this boxset was purchased from Amazon itself, they know this fact, so if removing the listing (rather than blocking it) the only inference can be their stock may be bootleg.

I suggest the reason for their action has nothing to do with bootlegs and more to do with restrictive practices.

Edited by: The Pink Panther on Feb 15, 2014 12:51 PM


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