I am trying to use money off codes - I have tried four times but it doesn't work. When buyers get to the checkout and enter the claim code, there is an Amazon message that rejects it.
Has anyone got any ideas please?
Could there be anything about the product that stops them from working?
I created the promotion twice with same result - it couldn't be used. A message 'The promotional code you entered cannot be applied to your purchase.' is received when the customer tries to use it.
I was wondering if the promotion code is only valid in the country my product is listed in?
e.g. my listing is on amazon.co.uk and I create a promotion (with a code). Can a buyer use the code if they live in Ireland or Greece for example?
or, is it only available to buyers in the country of origin i.e. UK in this instance?
In the case above, the customer happened to be outside the UK.
Amazon are still looking into the case for me but it is a really annoying service as it just does not work.
I dont think it matters what country, as my product is listed in the UK and I tried to have people use the claim code in the UK and it does not work. I think Amazon need to give better instructions on how to do this.