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Buyer asking to return item after 174 days of purchase

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Dear all. I sold an Ipod 16 gb 5th gen. back in February 16. Today, August 9, the buyer is asking me to accept a return, alleging the product doesn't work right. If I am not mistaken, he is out of any kind of return or refound guarantee right? I am thinking he should probably contact the manufacturer. Thank you very much for any kind of help :)


Yes you are right that the 30 day return period and the 90 day A-Z claim periods have been exceeded. However, you should assist the customer in obtaining any assistance if the product is guaranteed for a longer period by the manufacturer. You should write a gentle e mail explaining the position to the customer and enclosing details of the contact details for the after sales service department for the manufacturer's warranty )if there is one).

If the manufacturer's warranty has also expired, provided you have not mis-described the item (ie as mew when it was used for example), then there is nothing more that you could and should do for the customer.


Pashmina & Silk wrote:
you should assist the customer in obtaining any assistance if the product is guaranteed for a longer period by the manufacturer. You should write a gentle e mail explaining the position to the customer and enclosing details of the contact details for the after sales service department for the manufacturer's warranty )if there is one).



It depends whether it was sold New or Used.

If it was Used, the transaction is beyond the point where the buyer has any right to return the item for a refund. Although, of course, you still have discretion to offer refund on return if you wish.

If it was New, the Sale of Goods Act applies, and the buyer does have rights. If sold New, you would have supplied your customer with warranty information. They may have lost this, in which case you should assist them by supplying directions on how to obtain warranty support from the manufacturer. Or by authorising them to return it to you for you to have it inspected and, if necessary, repaired. You should make clear that you can only take a decision on what level of refund will be appropriate after inspection/testing/repair.

Paul


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