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amazon changing item description from single item to 'case of 3'

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It beggars belief that someone can change a product description from a single item to three items on a single ASIN - B003YBNEQ4 without some form of notification going out to sellers.. but it does appear to have happened. And even more insultingly, the only other seller would be AMAZON themselves! I will have to cancel this order, as I cannot possibly send out six bottles for the price of two!

I have had no notification from Amazon to say that it had changed, or merged or in fact that anything was different about this ASIN! I have deleted all my stock from Amazon as I don't want to sell in 3's.. and will use my other avenues of sales.

I certainly can't afford to sell 3 items for the price of one! I last sold the product 6 weeks ago.. does this slow rate mean that Amazon think they can do what they please?

I have just had a standard 'how to get the customer to cancel an order so it doesn't affect my metrics' reply from ss.. but how can they do this! The ASIN was the same!
Any ideas anyone?

Edited by: karen on Jan 7, 2017 3:50 PM


it has happened to me since last September on over 150 of my lisiings. I had a number of orders where they were sold as packs of, before i noticed. I was lucky that I wrote to the cstomers and politely explained it was an error and it should be one and if they wanted to cancel they could. Lucky for me most did but the odd one refused and i had to take the hit on my metrics. No way could i send 6 items for the price of one. I had no choice than to close my lisitings for hose items and it took SS 4 months to finally tell me why. They say it is the manufacturer in my case that has stipulated this. although again notice Amazon has started to sell these themselves too.

i am not happy but nothing i can do. but most people do not want to buy a pack of 4 of the same soft dog toy or cat bowls or collars etc. It is a very big international manufacturer. I think it is true and they are trying to stop the sales on Amazon by enforcing this ruling.


Seems to happen often. It would help all sellers to be notified when a catalogue item has a change. Its a major disadvantage at the moment of sharing catalogue pages.

I see the potential value to customers to compare prices but there are so many problems with the lack of proper control over editing.

Already this year we have had several products hijacked and the images and descriptions replaced by other sellers of completely different items.

Its not good for customer experience - despite the fact we know Amazon loves it buyers.


We had the same problem last year, not sure if it was Amazon or another seller changing the ASIN. Customers not happy and us only discovering once the customers send us messages of complaint.

Seller Supports suggestion to this problem was to regularly check our listings!

Interestingly this isn't an issue on Amazon.com, we get emails if any changes have happened.


It's been happening for the last decade and probably the next.

Amazon attitude as always is it is our responsiblity to check all our listings 24/7 (good luck with that) so that our stocks match THEIR catalogue.

Perhaps the EAN/UPC of the item was wrong already when you added to a listing, perhaps it was correct but Amazon in error changed it so that it applied to a multi-pack.

Interesting Amazon are the other new seller - if you know the EAN of the listing applies to a single item - as in where it is a manufacturer EAN and is on each individual product, then send a picture of it, demand it is changed back to a single item, and insist any metric defects caused by the wrong package quantity is rectified as AMAZON are guilty of the mistake they complain are commited by marketplace sellers.

Good Luck


If you have the item in your inventory sorted by date created, if any changes are made to a listing, then it comes to the top

That is the only way of finding out if something has changed at the moment unless third party software is available


Didnt know that will check it out. I cannot check mine every day 24 hours . i have some 1500 activie products on 5 markets. Recently I also found someone had changed the weight on a particualr brand and type of products so for a 50g item my shipping was now charging 78 euros and 68 pounds. It was only because i suddenly thought it was odd i had not sold any lately. I have reported that as a listing ause, because i see only one other seller and imagines someone changed it and it did not happen on its own. Ive discovered this more and more now. Tricks to get competitors off. I hate underhanded methods. Genuine heathy competition is fine but back stabbing is the worse.

I did wonder like you when i started to see things being changed to multiple lots and Amazon selling them too if they had done it. But no I think in my particular case it is the brand as I know they do not like the fact people sell their products so low on amazon. I do not think there is much we can do about it.


Hi, thanks for all your comments.. and it looks to be a common issue.. although very interesting that amazon.com can let sellers know of changes.
I have had another reply from ss..
It turns out that it was their retail team that changed it.. I have to send proof that I am correct.. not sure how to do this apart from sending an image of the bottle showing the barcode and they have asked me to send the multiple order, letting them know of my loss and they will compensate me.
I had to reopen the case after their automated response and they were very quick at getting back to me this time (I have had another case open since last September that is being ignored!)
So, the upshot is folks.. do let SS know if there is an issue and pursue it until you are happy with the outcome!


It is frustrating.. particularly when it was me that listed the product in the first place.. and then I don't have the privileges to change it back.
I'm not sure what you have to do to get those 'privileges', but I suspect it's being a bigger seller than me!
There definitely should be a system where any changes to the product details, particularly the title and description, have to be notified to all sellers listing that product.


This is an issue that has sprung into life over the last year or so, or at least that is when we noticed it, we've seen books that we listed ourselves drop from £24.99 to .01p not changed by us buy by Amazon despite the fact we never use price match, we've also found that over 20000 books that were listed have disapeared from our inventory, we only found this out last year when we were forced into relisting our entire inventory from scratch, as for the reasons of how or why no one at Amazon will comment, for sellers like myself who have 75000 books listed this isn't a 2 minute job, it is now a permanent job for 2 people which means we have suffered greatly over the last 18 months, as this is our last year I have given up with Amazon, as they say when its gone it gone, so if anyone wants 75000 listed books contact me and you can have them.


seller on amazon wrote:
If you have the item in your inventory sorted by date created, if any changes are made to a listing, then it comes to the top

That is the only way of finding out if something has changed at the moment unless third party software is available



Yep my listings too. One recently the title said the right size, but someone changed it to read something else in the technical details, customer requested pre paid label as wasn't as described. So I gave in gave label and have requested amazon change it back, as it wouldn't let me do it! my own item too! there should be a system generated email to tell us if any items have been changed. Some sellers maybe doing this maliciously and its not fair on the rest of us.


It has been going on for ages - see > https://sellercentral.amazon.co.uk/forums/thread.jspa?threadID=103817&start=0&tstart=0&sortBy=date - such an easy fix for Amazon but as with the Messaging system they can't be bothered.

As for Amazon emailing sellers about changes - in the above discussion Jessica mentions -

Let's take an example:
http://www.amazon.fr/dp/B00INBWHSG
There are so far:
438 active contributions for this item.
If you were selling this item and wanted to be informed of every change, you would have received at least 438 emails so far. (Probably more, there are inactive records too.)

So, while it is possible to notify every seller of every change on every ASIN they sell, nobody really wants that many emails. (She is correct - although I do think an email is justified if the TITLE changes as this does have a direct impact of sellers)


The catalogue is such a mess that an ASIN 'requires' 438 updates? Or is this just people screwing around? Or sellers uploading flat files with mistakes? Or or or or....


1sweetman-uk wrote:
It has been going on for ages - see > https://sellercentral.amazon.co.uk/forums/thread.jspa?threadID=103817&start=0&tstart=0&sortBy=date - such an easy fix for Amazon but as with the Messaging system they can't be bothered.

As for Amazon emailing sellers about changes - in the above discussion Jessica mentions -

Let's take an example:
http://www.amazon.fr/dp/B00INBWHSG
There are so far:
438 active contributions for this item.
If you were selling this item and wanted to be informed of every change, you would have received at least 438 emails so far. (Probably more, there are inactive records too.)

So, while it is possible to notify every seller of every change on every ASIN they sell, nobody really wants that many emails. (She is correct - although I do think an email is justified if the TITLE changes as this does have a direct impact of sellers)


The catalogue is such a mess that an ASIN 'requires' 438 updates? Or is this just people screwing around? Or sellers uploading flat files with mistakes? Or or or or....



I am not sure - I am just quoting Jessica - I assume that they are either submissions via flat file, or via the Edit button or via cases through SS.


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