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Order not recieved

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I posted a book on 27th of May and the customer has just contacted me yesterday 14th of June stating that he hasn't recieved it yet. I sent the book as a small parcel and have a proof of posting receipt. What do i do in this situation? please.


Refund in full and make a claim with RM for the value of the book.


Normally would confirm the date and method posted, confirm the buyers address is correct and ask if they have contacted their local sorting office in case it's being held for collection, if buyer confirms address correct, nothing at sorting office and it's past 14 days from posting, then refund and claim on Royal Mail for the loss.


Will do as you suggested. Thanks for all your replies, guys


Well you have proof of posting, that is good, you may need this if the customer hits you with an A-Z, don't bank on winning any claim's against you as it doesn't work like that on Amazon despite what others say or tell you, you will also need to get further proof from Royal Mail, we get scammers like this from time to time, usually if it is under a fiver we just refund them giving the benefit of the doubt to the customer, then next time they try to order from us we block them, now watch everyone say that you can't block anyone, yes you can!


Ok i will ask.

How are you blocking someone?


hello
how can you block someone ?


I would like to know how to block someone also


I also would like to know how you can block a buyer.


Me too - how?


No need to fear the dreaded A-Z. Just refund the customer and take it up with Royal Mail.

Blocking? Well, the only way you can do that is to close your account and stop selling -- that'd block them ordering from you again. But on Amazon, there is no way that I know of to block someone ordering your items, unless you would simply refund every future order they send in to you. Might muck up your feedback, though.


you cant block on here - simples !

you can cancel order and take hit on metrics, and to many of those and its ta ta

please enlighten us as well how you conjure up your block - most interested


The Big Book Shop UK - Big Book Specialist wrote:
next time they try to order from us we block them, now watch everyone say that you can't block anyone, yes you can!


The Big Book Shop UK - Big Book Specialist wrote:
Well you have proof of posting, that is good, you may need this if the customer hits you with an A-Z, don't bank on winning any claim's against you as it doesn't work like that on Amazon despite what others say or tell you, you will also need to get further proof from Royal Mail, we get scammers like this from time to time, usually if it is under a fiver we just refund them giving the benefit of the doubt to the customer, then next time they try to order from us we block them, now watch everyone say that you can't block anyone, yes you can!


Actually look at the tracking information provided ("Track and Trace, Royal Mail on google.), We sometimes find Royal Mail either don't deliver the little card saying that delivery was attempted or the card gets lost.

You can look at the tracking information and let the buyer know where it is and then advise them they can collect or arrange for re-delivery (which they can do with the tracking number).

Of course if the tracking information shows it has been delivered that's a different question (but we've only ever had that happen once)


')