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ALLEGATIONS WITHOUT DETAIL

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Can anyone explain why seller-performance remove listings due to a violation following an alleged complaint BUT don't/won't give buyer details including Order IDs of who has complained?


Because they have had a complaint.
If you knew who the buyer was would it change the complaint?


So you can't contact the customer concerned. Why they don't give more 'technical' reasons (ie so you can correct similar listings) is one of the Mysteries of Amazon....


Yes it could based on allegations I have had.


AMMandG Ltd wrote:
Yes it could based on allegations I have had.


The issues are more than technical. In each case neither the buyer nor Amazon have arranged or even offered to return the offending item for investigation. These allegations approach defamation territory. Guilty until proven innocent.


AMMandG Ltd wrote:
The issues are more than technical. In each case neither the buyer nor Amazon have arranged or even offered to return the offending item for investigation. These allegations approach defamation territory. Guilty until proven innocent.


If the item is alleged to be received damaged/defective...................which applies to the items in question then Yes.


AMMandG Ltd wrote:
If the item is alleged to be received damaged/defective...................which applies to the items in question then Yes.


The item is a branded perfume which the buyer is saying is "Inauthentic" to use the Amazon term.
In my mind that means defective or not as advertised. Perfume and makeup items are subject to regulations and bear security markings which I can interpret. I also wish to make sure the item returned matches the item sent. Linking with another supplier may be difficult but the thought remains!!


They could perhaps return to the brand company or trading standards.
Great that you can interpret security markings. You need to prove to amazon the item is authentic.
Thats usually with supply chain proof.

Perfume is a particular favourite of the inauthentic claims. Sense of smell changes over time.


In these cases the question is one of re-formulation and I suspect scam.


AMMandG Ltd wrote:
In these cases the question is one of re-formulation and I suspect scam.


Amazon will always respect a buyer's right to anonymity, but they do the same for sellers who complain about a buyer. It's the only way the system can work without carnage ensuing with buyers and sellers at each others' throats.

As regards to how to deal with the accusation of inauthentic, Amazon will require invoices from your supplier to prove that the items are authentic.

Should a buyer request a return for one of these perfumes, or open an A-Z on the grounds of not genuine you can then ask for the item to be returned. At the moment as you have not mentioned requests for either of these, there is nothing to be returned. As it stands at the moment it could be a scam or competitor sabotage, but equally it could just be a customer who genuinely believes that what they've received isn't the real deal. So afraid you now have to jump through the hoops to persuade Amazon to reinstate your product.


The best proof surely is buyer feedback of which there is plenty covering this sort of item and if the buyer in question returned the item to either myself or Amazon (the point of the question) then either of us could send to the manufacturer and confirm authenticity. However as a start the security codes give a good indication. 20,000 plus sales also gives a clue. Funnily enough this issue has only arisen since I signed up for FBA.................but thats another story.


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