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Hi,

I sold an item on the 14th June, posted it out 2nd class signed for (low value item £10).
Not heard a thing until just now when I received this email from the buyer.

"My order never arrived!"

119 days after the sale....

I've just had a look for the tracking receipt Royal Mail gave me and it's not there.

I'd just like to ask how I stand if they complain to Amazon.
I know they can't leave feedback after 90 days but can they raise an A-Z against me?
I lost an A-Z earlier this year so really don't want the risk of another going against me for the sake of a product that costs me a few pounds to send out and replace.

Why would someone wait so long to report something not received?

Any advice would be gratefully received.

Regards
Neil


They can raise an A-Z if Seller Support let them raise one as it's outside the 90 days.

Ps it's only just outside the 90 days....June to September is 3 months not 119 days


You cannot prove they had it.
Replace or refund.


My mistake....just counted them 92 days....


Tell them it's way too late to claim compensation as Royal Mail's deadline is 80 days.


Martin wrote:
You cannot prove they had it.
Replace or refund.


personally theres no way I would manually refund after this amount of time

IIRC you are also past the time limit when you have to lodge a claim for loss from royal mail

If you cant claim from RM then why should the customer be able to claim from you ? - fairs fair

The only danger is that the customer contacts Amazon who raise an AZ for them - they cant themselves as more than 90 days has past

Personally I'd just tell them its been too long & then see what happens - possibly there is a page on Amazon somewhere you can provide a link too about a time limit ?

Edited by: MyUsername on Sep 14, 2015 9:05 PM


One reason is for faulty goods under warranty where the seller will refuse to refund or replace or take responsibilty for arranging repair. Amazon will usually step in and let the buyer open an A-Z if they feel the buyer is being messed about. There are other exceptions to the 90 day time limit on A-Z claims.


If you send a replacement they'll do it again.


Morning Coffee Biccies wrote:
If you send a replacement they'll do it again.


I raised a case with SS and got a reply saying.....please give us some time and we'll get back to you on that.

Seems Amazon themselves aren't sure either!


i have a few like this around the same time limit and it seems most of the buyers had forgot they had received item,so what they do is say they have not received and then wait to see what happens.in other words they Bluff it out.

Edited by: the kansas kid on Sep 15, 2015 7:36 AM


ballymoss wrote:
Morning Coffee Biccies wrote:
If you send a replacement they'll do it again.


the kansas kid wrote:
i have a few like this around the same time limit and it seems most of the buyers had forgot they had received item,so what they do is say they have not received and then wait to see what happens.in other words they Bluff it out.


No way! Do you have MUG printed on your forehead?


')