"We took this action because it has come to our attention that despite our earlier warnings to you, you have continued to list against detail pages that do not accurately describe your items or are not in accordance with our Condition Guidelines. Here are some examples of your listings that we believe violate this policy:"
We've never had a policy violation or even a warning previously, seller support are passing my emails to seller-performance and all I get back from them is a standard generic response, as above. No specifics.
I've looked at all the 7 items and really don't see what I can do to get the account re-instated.
Any thoughts would be appreciated.
here you go:
Any suggestions would be helpful.
Are you the brand Occasion?
Amazon stipulate that all images MUST be on a pure white background and only display what is being sold. Your backgrounds are various colours. I know I got warned about that a while back and it was worded similar to what you sent. Since changing, have had no further issues or notifications.
May not be the issue but it certainly may bite you on the bum at a late date. .
Edited by: MyBinobo on May 30, 2015 4:30 PM
Edited by: MyBinobo on May 30, 2015 4:32 PM
Just had a look at the listing for the clock table. I see there is a item review left stating that the item isn't all chrome but infact the top is a plastic. Is this the case with the ones you sell? If so, you will need to amend the listing because it clearly states Chrome.
I know it sounds a bit nit picking but this is what is expected of us otherwise the customer will receive an item that technically isn't as described.
Will keep looking and get back to you.
It a right pain to be honest. I had images rejected due to the background not being white enough, even though I was using a large sheet of white paper as a backdrop. Problem was although to me it looked white, when listed against Amazons pure white background, my images had a very slight grey hue to them that was barely noticeable. Also, selling photography bits and pieces, if I sell a camera bag, the best way to show it is packed with a load of kit, however, this would violate Amazons listing practices.
So I'm not convinced that having props in the photographs is causing the problem.
I do think, however, you should all drop the photographs which just show the Occasion logo.