We have since received a feedback score of 1 on all these cases (no 2's all 1's!) 2 on 2nd May and 4 on 4th May with the exception of one of the customers who purchase 2 items but I guess its just a matter of time before they leave a negative score. Reasons stated are either item has not been received or they have received the wrong item. This all within 6 days of receiving the orders. None of these customers have even given us an opportunity to resolve the issue before leaving feedback again quite unusual. Tried to contact them but surprise, surprise no response. We are also sure that the customers who suggest they have received the wrong item are incorrect as my partner and I hold these items in separate locations so this would require us both to make an identical error on the same day.
Feedback has taken a nose dive, anyone come across this before and what did you do to resolve
It is all too easy to be paranoid about feedback but this looks as it has been solely done to discredit you as a seller.
I would contact all buyers with the same email, doing all the things such as request return for refund etc, so that Amazon can see you have followed procedure.
I wish you luck
That was a look at the downside...but it is often possible to convince these fraudsters to stop their actions, what you need to do is figure out who it is and where their vulnerability lies, the rest is easy.
Finding out who it is is the difficult part because you need to get it right. You have the address, try to play a bit Sherlock Holmes. The most common mistake these idiots do is order using an alternate account but having the goods shipped to their home address. Another indication someone may be up to no good is if someone started an extreme pricefight with you. Like you list something and within 24 hours the other seller lists it, too...look for the unusual, most fraudsters have not much brain, that's why they need to resort to this sort of things as they can't win using fair play.
Another indication of this being foul play is the time it's left: a bank holiday weekend will ensure maximum presence of the rating even if amazon would remove it.
Is there any pattern in areas for addresses? names? ANYTHING what so ever that could link any 2 of them??
I know you do not want to hear it? but is there any possibilty at all, that they have not received the items? We have had an issue this week with all items sent 1st class (all 4, as everything goes 2nd) appears not to have arrived.......
The problem is unless the orders are from the same area as a competitor then difficult to prove.
Edited by: octopussy on May 5, 2013 8:08 PM
Sometimes I think we should sabotage amazons feedback system until they are prepared to introduce fair play by simply dishing out '1 star ratings' to everybody everytime we make a purchase.
Edited by: octopussy on May 5, 2013 11:33 PM
Only kidding unfortunately they are various address across the country and no connection with the names, I have plotted the timings for both feedback and purchases and it really is not very likely these are not connected. Plus a number have exactly the same method to request a return.