Sometimes, when Amazon thinks we're asking too much for our collectibles, they just have a link to: Available from these sellers.
As for the Seller Support person, they must have just stepped off a "space ship."
I'm currently occupying approximately 1,200 Buy Boxes. Some of the images in these listings are "pathetic;" such as, just a thumbnail, for example.
Yes there is a buy box on the catalog page for that asin. I think your right about the spaceship lol, certainly it felt like I was talking to a wall. Its the first headbanger of a SS chat that Ive had.
What's the ASIN on that listing?
It could have been a temporary "glitch."
Are you trying to compete for the Buy Box at the current price of $5.50?
Buy Box Eligibility
Buy Box eligible sellers are Professional sellers who have met performance-based requirements. There is no additional fee for being Buy Box eligible, and sellers must maintain their performance levels in order to retain the status of Buy Box eligible.
Buy Box eligible status qualifications
We evaluate sellers based on carefully chosen factors in an effort to give customers the best shopping experience, including the following criteria:
- Order Defect Rate (ODR): We base ODR on customer feedback, A-to-z Guarantee claims, and chargebacks.
- Other seller performance metrics
- Customer shopping experience offered on an item, such as speed of delivery, shipping options, price, and 24/7 customer service (including through the seller's participation in Fulfillment by Amazon)
- Time and experience on the Amazon selling service.
- Status as a Professional seller.
- Valid tracking numbers on packages as measured by
Fortunately, most of the offers on this product are by FBA sellers. As a shopper, and I shop on Amazon a lot, I don't click the Prime Radio Button, unless there are many, many sellers and I'm in a hurry.
Keeping yourself at the top of the list of offers is a good choice. Many buyers are willing to a give new seller a chance, and it will help you get some sales "under your belt."
If I were you, I start by reporting LucasDeals, and KittyKat Shop for Listing Violations. Amazon reluctantly allow a seller both an FBA and FBM listing for a product; even though they'll take one listing and move it to the end, but two FBA listings is against the rules if they are not different conditions. These are not.
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You just need the ASIN, the name of the seller, and an explanation. I'd say something like; They have two FBA listings for the same item, appearing on the first page giving them an unfair advantage over the other sellers.
Thank you very much for taking the time and helping me out. I did not know that double listing an asin was even possible. Pretty lame and desperate on their part, I went ahead and reported both as you suggested. I guess being the new seller, Ill just have to deal with the buy box issues for awhile, no biggie. I was sweating getting no reviews but have seen that the number of reviews anyone gets tend to be low as it is. In time it will resolve itself, much like getting the buy box.
Thanks again for your help.
Right now I'm occupying 1,146 Buy Boxes. While it definitely has advantages, it's not the only criteria buyers look at.
A good reputation is worth more than gold.
Strive to maintain 100% feedback rating. It's not easy. You have to be committed to doing whatever it takes to convert the sale into a positive experience for the buyer. In the long run, it's worth it.
Your positioning on the listing is good. Over time you'll be able to start raising your prices. I look forward to hearing your success stories.
I wish you the best...