Home > Communities > FBA Topics >

Orders During FC Transfers

Amazon Seller Topics
Almost all of my shipments are immediately transferred to another warehouse upon arrival. Normally, this process only takes a few days, but lately these shipments have been taking 10+ days to transfer. I've been receiving many orders on the inventory being transferred, only to be cancelled during the time it takes to do FC transfers.

I understand the potential benefit from FC transfers, but my issue is that sometimes Amazon's sales page does not notate that these items are backordered. I've done mock checkout processes with no note on how shipping will take extra time because inventory isn't currently available. This is leading to my orders being cancelled and returned.

I've tried explaining this to seller support to no avail. Is anyone else having this issue? Why are FC transfers taking so long outside of the holiday season??

Please no "this is what you get when you use FBA" replies.


If you have an idea on how it can be improved, Instead of trying to explain it to Seller Support, if you go into the help section and look for the Make a Suggestion section, your concern will get to the correct department quicker.


Personally I have not noticed that I have inventory in reserve status that is being displayed as in-stock. When Amazon has my stuff and is transferring it between warehouses I have only seen the "back-ordered" message.

However, I have ordered several things from other sellers without realizing they were back-ordered . I did not notice the expected delivery date until after making the purchase. I usually cancel those orders. Maybe that is what is happening to you - customers are buying without noticing it is back-ordered and then cancel when they see the delivery date.


Back order availability is not offered to every FBA seller. Who and why sellers are "blessed" with this courtesy is a mystery?

When your inventory is in the process of being transferred between fulfillment centers, it is available for purchase.

Reserved Inventory

FC Transfer – These units are being transferred from one fulfillment center to another to place the inventory closer to customers. Units in FC Transfer status are available for customers to buy.

Funky


Amazon has made it super simple to buy something via the One-click Button and the Buy it Now buttons. But unless the buyer reads the information under those buttons (which, again, are designed to speed button-pushing) they don't realize until the delivery date is displayed in the confirmation notice that it may take two weeks to get the item. Hence there are a lot of order cancellations.


this is what you get when you use FBA


Red Wing wrote:
Amazon has made it super simple to buy something via the One-click Button and the Buy it Now buttons. But unless the buyer reads the information under those buttons (which, again, are designed to speed button-pushing) they don't realize until the delivery date is displayed in the confirmation notice that it may take two weeks to get the item. Hence there are a lot of order cancellations.


I'm in the same boat...
I assumed that when I send product to FBA, the nice robots look through my sales and past customer addresses and ask me to send the shipment to the FC that is most central. (maybe not?) Once it gets there, ALL units are sent elsewhere and if I happen to have mis-timed my restock and go out of stock, the listing shows that they are available "on X date", usually another 4-5 days. I guess on the good side, I'm paying for shipping to one location...


As a new seller of a lot of books, this one kinda blew me away a little - especially since $500+ is all in RESERVE FC TRANSFER....

I am surprised at the time these books are taking to get around the country though....and I also almost changed the price of something that was being transferred and was already sold!

As a BUYER - I am awful about the dang small print and never read it - which has lately caused a couple of "oops" items.


')