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How long does it usually take for a reimbursement?

Amazon Seller Topics
I recently requested a reimbursement on a warehouse damaged item with Amazon seller support through the Contact Us page. I was told it would take up to 10 days for the system to automatically process a reimbursement or something. It's been 14 days since the item was set to damaged status and I haven't heard anything back since I was last contacted last week. I'm just wondering how long this sort of thing takes since it's been longer than I was told it would take. Thanks!


Did you check your Reimbursement Report?

Reimbursements

https://sellercentral.amazon.com/gp/help/help.html/?itemID=200732720&ref_=ag_200732720_a_r0_cont_sgsearch

It is possible that you were reimbursed in inventory for this unit, not in cash.

Funky


I was hoping so, but just checked and there are no reports to be found.


reimbursement?

In most cases, Amazon just waits the 45 days-- and then if you don't say anything !poof! problem solved.

You must understand, Amazon works on metrics-- their metrics tell them that if they don't raise the issue, 80% (or more) sellers will never ask-

45 days seems to be the optimal time-frame (+we'll have to consult the MIT professor of market gaming to verify)+ that is just short enough to make sellers believe that there is a system of reimbursement, and yet just long enough that most sellers just let it slide of the radar, and never follow-up--


Did you put in the exact FNSKU number, and allowed for at least a 30-day date range?

If your reimbursement isn't received within the next few days, just open a case with Seller Support to request they process that for you. If you have a previous Case ID, included that.

Funky


Exit-stage-left wrote:
reimbursement?

In most cases, Amazon just waits the 45 days-- and then if you don't say anything !poof! problem solved.

You must understand, Amazon works on metrics-- their metrics tell them that if they don't raise the issue, 80% (or more) sellers will never ask-

45 days seems to be the optimal time-frame (+we'll have to consult the MIT professor of market gaming to verify)+ that is just short enough to make sellers believe that there is a system of reimbursement, and yet just long enough that most sellers just let it slide of the radar, and never follow-up--



Yeah, I entered all the info and did at least 30 days. Nothing comes up. I'll give it a few more days I guess and try and see if I can figure it out.


I'm usually brief and to the point.

I just let them know that they damaged one of my units on month/day/year. As of this date, they haven't reimbursed me for it, and to please process.

Best wishes...

Funky


')