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Is it or is it not against amazon's rules to change the photos of a product

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Is it against he rules to change the product photos of a product page to that of a completely different item?

Because another seller is trying to hijack my product pages by doing this and is attempting to get around the trademark laws. View the reply Wet Shaving Products selected as correct


What is the ASIN? And do you own the trademark?


http://www.amazon.com/gp/product/B0086GT35I
http://www.amazon.com/gp/product/B00HX013YC
http://www.amazon.com/gp/product/B00FL2R4BA
http://www.amazon.com/gp/product/B00FKPSBBA
http://www.amazon.com/gp/product/B00B7RM6MU

I own the trademark. The photos at this exact moment in time are correct since I had seller support change them back for the second time.

But attached are the photos the other seller is replacing them with. I can't even do a test buy because the other seller cancels my order.


BUMP.

I'm not sure what advice to give here, but this OP's question seems more deserving of assistance than most other questions on the boards today.

Anyone?


First .... I've never found anything stated in the help files but one would think so. Reporting the seller and getting SS to change it back is about all I know you can do.

Do you have Brand Registry with Amazon ? This might help lock the page ... but not sure if it will protect the images or not.

You should have a separate buyer account (no selling on it) for such purchases or do you have a friend you can get to order for you ?


Keep ordering and keep letting the other seller cancel the orders. I have read on the board that the fact that they are canceling is enough for the team that reviews this.

If it is not, then a flood of canceled orders will bring their ODR down enough for a suspension.


Posting something different than the original listing is a violation Usually the idiots just come on and add their offer then use condition notes to say "mine is blue, not pink."

If they're changing pics, they are crooked on top of everthing.

Do you have a standalone website with item descriptions and photos?
put one up if you don't. I assume you do.

Then do a screenshot of your listing while it's correct and save it someplace

Next time it happens, use the report a seller form to report him. He's making it easy for you by changing pics. Report what they're doing. Unfortunately you can't attach the original screenshot here but be sure and explicitly state what's going on.

Then do another seller support ticket, attach the screenshot and get it changed back. You can ask them to lock the pics and info. Not sure if they will or not, but give them the website as proof.

Babysit your listing every day, and take out another ticket and report another violation every time they do it.

My experience is squeaky wheel gets the grease. If I have a legit problem that SS canl't/won't fix, I persist until they kick it upstairs.

NOTE TO MODS: Why on earth can't an OFFICIAL page put up by a BRAND REGISTRY OWNER be locked so it can't be hijacked? Happens all the time over here. People who do that should be kicked off permanently. They are either too stupid or too crooked to be here, and cause 90 percent of the problems over here.

I'm sure this was on Marilyn's top 10 list Marilyn had and presented when Amazon spent all that money flying her to Seattle. Think how much money Amazon would save on Seller Support if they didn't have to fix all the damage done by deliberate crooks like this one messing with your brand? Big brands can get them kicked off, but not small sellers who don't have the money to hire an army of attorneys.

OK Rant over.
Hope I said something that will help you.

Style


How did this happen? Why can he change picture of the original listing?If we are not the creator, are we qualified to change the information about the product?


How did this happen? Why can he change picture of the original listing?If we are not the creator, are we qualified to change the information about the product?


Style,
Thanks for the information. I'll try the continuous ordering. Didn't know about so much cancelled orders causing ODR to go up.

But, yes completely crooked. Even emailed me back saying that it's a free market and they can sell whatever they want....

Actually I can post up the screen shots, there's an attach file option on the posts. I posted the incorrect screen shot, the correct one is always up on my website, shop.wetshavingproducts.com if anyone was curious about how egregious the differences are.

I've asked SS to lock the pictures and info each time they rever the images, but so far they haven't. I'm getting tired of typing that request each time.

Guess that's the best answer possible. Anyone else have ideas?

Re: person below: we don't own the pages, amazon does. And the entire system is mostly automated. I've also found that changing pictures is fairly easy. Changing titles, even when I'm the only seller and own the brand, not so easy. Descriptions are weird too when I have an FBA for sale and a seller fulfilled. But pictures are changed very easily.


Once a page is created it is owned by Amazon, not the original creator. The ability to change the information is determined by who has the detail page control.

https://sellercentral.amazon.com/gp/help/help-page.html/ref=ag_200335450_cont_scsearch?ie=UTF8&itemID=200335450


Harley is right; still it's a violation for someone else to list a different product against an existing page, especially when they KNOW they are hijacking it.

That's why I said, in every instance use the report a violation form to report them, concisely and clearly outlining what they're doing, even quoting the policy from Help pages.

And then have SS correct it again, and ask them to lock it again. It IS possible for pages and pics to be locked.

And the purpose of my rant was that it seems to me that, if someone has registered their brand, they should at least have some say-so in how their brand is presented and details on the page they create should be locked.

If someone does post one of your items on the page -- say they got it from you wholesale or even boght it and never used it, Harley is correct, they have every right to add their offer to the page.

But this is NOT the case with the hijacker and that type of behavior shouldln't even be possible, especially when it becomes the song that never ends.

(yet...it goes on and on, my friends!)

And, after all that, I never DID give you the url of the Report a Violation form:
http://www.amazon.com/gp/help/reports/contact-us/ref=ag_xx_cont_200444420

Edited by: Stylephyle on Jun 12, 2014 12:12 PM


And the purpose of my rant was that it seems to me that, if someone has registered their brand, they should at least have some say-so in how their brand is presented and details on the page they create should be locked.

I agree 100%. My last post was just answering the person asking how it happened.


Didn't know about so much cancelled orders causing ODR to go up.

Amazon allows 2.5% cancelation rate or just over one cancelation for every 50 orders.
I would bring this to Amazon attention and continue to try and make test purchases. If Amazon doesn't remove the seller, the cancelation rate will see the seller suspended.


Amazon allows 2.5% cancelation rate or just over one cancelation for every 50 orders.
I would bring this to Amazon attention and continue to try and make test purchases. If Amazon doesn't remove the seller, the cancelation rate will see the seller suspended.

Is that per year? He's already at 4, going on 5 cancelled orders. Wonder how many more it'll take.


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