We have over 3000 items listed over 4 years that use a simple black stars like this ★ in the description text box ... simple ASCII code that worked without problem until yesterday.
Now all our listings show the ASCII code @#9733 where the stars should be ...
After spending an hour on the phone with "Seller Help" talking to a polite but clueless Amazon rep in some other country .. all we got is an email response this morning saying "Amazon does not provide support for HTML code, you will need to hire your own IT person to resolve these issues"
Again CLUELESS ... it ain't HTML it's simple ASCII CODE that works here ★★★ (as I'm typing this) ... and always worked before in the listings page
Nobody at seller help seems even able to say if this issue is permanent or temporary ...
Changing 3000 listings one at a time on the website is not a viable option if this probem is permanent .. does anybody have advice as to whether it may be possible to download all listings into Excel to remove the ASCII symbols in bulk .. then upload the changes back into Amazon ???
Anybody else having these issues ???
Any help or advice would be much appreciated
Linda B. -
Search Amazon for
Your reference to search Amazon for Phytoceramides (40mg) did not show any listing using ASCII stars etc ... so I have no idea what that was about.
Here is the link to policy. I am quoting the line that pertains to your problem.
"Using bad data (HTML, special characters */? etc.) in titles, descriptions, bullets and for any other attribute is prohibited"
Edited by: Crackhead on May 30, 2014 9:56 AM
thanks for clarrifying
And this part of your condition notes:
"To see & search all our books & music view our Amazon storefront by clicking on our name above. SHOP SMART ... We GUARANTEE A FULL REFUND if you're not fully satisfied and provide FREE TRACKING with every order. COMPARE OUR FEEDBACK WITH ANY OTHER SELLER _____ BK 140529 AF pbm.b.w"
is a complete violation as well. Condition notes are to be CONDITION NOTES, period. Not marketing blurbs. And Amazon is cracking down on sellers who violate the condition notes policy.