You are required to accept the return, for any reason, within 30 days. If the item is not as it was shipped (sealed) you can take up to 50% restocking fee and also require the customer to return the product at their expense.
You should send this info to the customer in a >>> very friendly tone <<<< and think carefully about the percentage restocking fee you want to take. $5 are often not worth the trouble, but if the loss is great, it's worth to go for it
Thanks for your question on return policies!
As a seller on Amazon, you must accept returns as a normal part of doing business. Generally, you must accept return and refund requests within 30 days of the buyer's receipt of shipment: Manage Returns
You are allowed to charge buyers a reasonable restocking fee in certain situations. For example:
- Buyer states the item is no longer wanted/needed/accidental order.
- Item returned is materially different from the item that was sent.
If you decide to charge the buyer a restocking fee, we ask that you contact them to explain why they will be receiving a partial refund.
We hope you and the buyer are able to work out a mutually agreeable solution!
About the most you can do besides move on to your next sale.
Also, the seller remarks field included: "Wrong size, will not fit my monitor." referring to a flexible privacy screen she purchased from me. My item is correctly listed, and correctly states what size monitor the item fits.
Do I wait until the item is returned and check its condition before I issue a refund? These privacy screens include little adhesive mounting tabs for attachment to the monitor. Once used, they are no longer in unused condition, and therefore the entire item is un-sellable to anyone else as new. Would this qualify as a justifiable reason for a partial refund? The buyer is from a regional public library, and one would think they are savvy about taking care in ordering something that is so specific in its applicability.
Am I allowed to place limitations on an item's returnability, due to the probability of it being un-sellable to someone else, if they tear open inner packaging bags, take peel-off strips off back of mounting tabs, etc? I.e., say it only returnable due to a product defect or an error I might make in listing the product?