Home > Services > Others >

XSellco Fusion Help Desk


All of Your eCommerce Customer Support in One Place

XSellco Fusion is the eCommerce Help Desk that centralizes customer support queries from your webstore, marketplaces like Amazon, eBay, Walmart, Newegg and Allegro, and your social channels into one easy-to-use interface.

eCommerce Customer Support Integrations

Fusion puts the information you need right there in front of you, helping you to respond quickly and accurately, and provide your customers with the best support experience.

The Benefits of XSellco Fusion

#1 Help Desk for eCommerce

Manage large volumes of customer support from your site and across multiple online channels using a single easy-to-use dashboard. Spread support across your team, or direct certain requests to specific members.

Help Desk for eCommerce Selling

Respond faster

XSellco Fusion doesn’t just manage your customer support tickets - it puts data at your fingertips to help you answer them quickly and accurately. Product and Order data, delivery information, and previous communications are automatically attached to incoming queries so you can answer without having to search elsewhere. Fusion cuts support time in half!

Order Details Help Desk

Make informed decisions

Fusion reports give you the power to analyze trends in your customer support queries, so that you can focus on areas that need improvement. Be informed with valuable insights that measure your team and marketplace performance. Make intelligent business decisions based on the facts.

eCommerce Analytics

Expand Internationally

XSellco Fusion translates incoming messages into your preferred language - lets you answer them and then re-translates before delivery. This allows you to extend the territories into which you sell without needing native speakers for support.

Auto Translation eCommerce Help Desk

We’ll let our numbers talk for themselves

Happy Users
Messages Handled