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Is anyone happy with ChannelAdvisor?

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I would like to hear from anyone who is using ChannelAdvisor and likes the software.

1. Has it helped you grow your business?
2. What features do you like?
3. How has it helped your business?
4. How long was your launch process?
5. Did you feel that they provided excellent launch services?
6. How long have you used CA?

And any other things you may think of that I did not.

I have read the negative reviews, just want to hear from businesses that have been successful with them.

Thanks.


OutletSuperstore wrote:
I would like to hear from anyone who is using ChannelAdvisor and likes the software.

I have read the negative reviews, just want to hear from businesses that have been successful with them.



I spoke to them few months ago and SO happy that I did not sign up.

They take a % of your sales and you are locked in for a year. So lets say today you sell 50K a month so you pay them for example 2% fee. In 5 months, your sales increase to 500K a month and you SHOULD be in 1% fee plan, but nope, you signed up for a year for 2% and you are stuck.

They told me amazing stories of how they help grow - but in all honestly - its all about YOU and how you run your business.

Simply adding CA will not help you. YOY need to add more inventory, YOU need to keep a look out for competition.


If I had the "problem" of going from $50k to $500k in 6 months with CA, I think I could handle that! ;)


OutletSuperstore wrote:
If I had the "problem" of going from $50k to $500k in 6 months with CA, I think I could handle that! ;)


Yes, I understand about the other channels, that is why I am being very hesitant about signing up with them.

My problem now is that the software that I am using has some limitations that is making it very hard for me to list to Amazon much less other channels. There is no automatic upload to products. You load up to the software and then have to approve each and every product by checking it against what Amazon is showing on the listing. When you have suppliers with 60k+ products and new products coming out all the time, it is too much work to go one by one.

I am a programmer, so if I wanted to just stay on Amazon, I would just get a repricer and drop multi-channel software altogether. I have my own programs to list, update inventory,tracking,, etc. I haven't tried to write programs for other channels because it is too much to keep up with and run the business as well. Too many hats!

But, I was hoping to go to eBay when I signed up with my current company and after 1.5 years, I am still not there. And, it took them a year to get me up and running on Canada with all the kinks ironed out. After the first 6 months on Canada, I had to put my account on vacation mode because their repricer kept sending the American price over to Canada and I was losing a lot of money on every order!

I feel like my business has gone backwards in the last 1.5 years and the technology is just getting in the way! So, I need to make a switch, but I am torn between a product like ecomdash and then trying out CA.

Part of me wants to try CA for a year and just see if it works for me. They think because I am a programmer, that it would be a good fit for me. But, they are salesmean, so I take that with a grain of salt. They also say that I should make about 20% - 50% of my Amazon business on eBay. But, I don't know much about eBay and don't know what to expect.

So, I am curious about CA, but afraid to be stuck in an expensive contract for a year if it doesn't pan out.

I sell about $40k - $50k during the summer months and between $50k - $100k during fall, early spring and Christmas.


OutletSuperstore wrote:
My problem now is that the software that I am using has some limitations that is making it very hard for me to list to Amazon much less other channels. There is no automatic upload to products. You load up to the software and then have to approve each and every product by checking it against what Amazon is showing on the listing. When you have suppliers with 60k+ products and new products coming out all the time, it is too much work to go one by one.


joining CA with less then 100k a month don't bother unless your profit margin is really high.


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I think @Boardgames4Us is very right. As I see it, out in the market there are two types of solutions:
  • Inventory Sync systems
  • Listing products

Inventory Sync tend to be pricey as it is a complicated software to maintain (Channel Advisor is the leader of the pack and possibly the most expensive, targeting larger sellers). It does not make sense to consider one of those for most retailers that are still small, or that have their center of activity in one specific venue. For instance Amazon.

So if you just want to try eBay from Amazon, you may consider playing with a lister to start with, such as Joelister or Nembol. You keep Amazon as the center of your inventory and just try forays into other marketplaces or, at least with Nembol, also on social / advertising sites to generate free visits.

When you get the first orders, you manage the thing manually with some extra effort, and if the the business picks up, you will consider a more complicated and pricey software solution.


We have been using CA for a couple of years now. It definitely has its good points and it's bad. We don't pay a percentage, we pay a monthly fee plus one-time fees for each set up. We do have the limited service, not the full one.

Pros:
1.You can view/ship/run reports on all of your orders across all channels, assuming you set them all up.
2. They have friendly staff to help you when you have trouble listing products. Let's face it, Amazon has terrible CS.
3. They have great, informative events that give you insight on how to grow your business. They are also great networking opportunities.
4. Theoretically you set up your catalog once, then adapt it for each channel.
5. Self setup of several channels are included in the initial package. We got the Amazon/Ebay package ($3000 upfront). It also included Sears, Jet, Wish, Newegg, Rakuten, and recently Igauma.
6. They can host your images, so your server doesn't get bombed.
7. What sold us on the platform was the Amazon repricing tool, that would supposedly gaurantee you the buybox. Amazon just came out with it's own version, though.

Cons:
1. Set up is like pulling teeth. It took months to get my catalog and my first channel (Amazon) set up. They also gave me ZERO training on how to use the platform. I floundered for the first 8 months until I went to one of the events and listened to the lectures.
2. They have a set up schedule, which often has a 30 day or more wait time to launch, even if you set it all up on the first day.
3. Using the same catalog for all sites is limiting. I basically had to create new "attributes" for each channel because they each have their own requirements. Ex Amazon title, Ebay title, Sears color, etc. Also, you can only upload the item specifics that they allow you to.
4. If you already have an account for that channel they want you to delete your catalog and reload it through them. The only channel I had already set up was Sears and we were doing a good business. When I reloaded the catalog through CA, I lost all of my search rankings and my listings were less informative. Our Sears account has never recovered.
5. Even though you are assigned a Rep, who is supposed to be in constant contact, they don't really talk to you unless it will make them $. Our rep has only ever reached out to me to sell me a service and it is usually one we don't need. I spoke to several higher profit clients (several million in sales per year) and their rep checks in on them and suggests improvements every day. Funny thing is, most of those clients told me they were trying to phase CA out, because of it's limits.
6. The channels you really want to be on cost extra. I just set up Walmart and they wanted another $3000 just to set it up. I said I'd do it myself and they still charged us $750 to add it to the platform. Same goes for adding your own website, unless you shell out the money for the full service.
7. They don't import buyer messages from the channels, so I still have to login to each channel everyday to answer customer questions and approve returns. It really screws up the "everything in one place" selling point.

Overall, I would say we should have just hired another person or two to help monitor the channels and ship. If you have enough employees to cover maintenance and shipping, don't bother. I don't regret the shows/lectures I went to, though. I really learned a lot and met a lot of helpful people.


Thanks for your response. So, did you think the repricer is good now that you have been using them for some time?


Hi everyone!

I am Amazon Seller and also programming business founder.
I want to make the-best tool for amazon to help buyers get good service for not big money. Can you please write what are really needed functions for amazon sellers today?

Thank you,
Serhii


Serhii Co wrote:
Hi everyone!

I am Amazon Seller and also programming business founder.
I want to make the-best tool for amazon to help buyers get good service for not big money. Can you please write what are really needed functions for amazon sellers today?

Thank you,
Serhii



Hi,

You should check their reviews on webretailer.com

Also, why pay higher if you can pay starting $39.95 for all-in-one management service.

You can find other companies who even have built-in web store, multi-channel management and many more starting at $39.95/mo.

This is very dependable source.

Compare the features on webretailer.com

I don't want to end up paying 2% plus $12,000/year base cost.

Good Luck


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