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Manage Orders Online

Get Live Updates & Track Your Orders

Messages

Your one-stop communication tool!

  • View messages from buyers & suppliers
  • Negotiate the details of your order

Order Confirmation

Confirm your orders with confidence!

  • Manage, edit & confirm your orders
  • To get full protection, use Trade Assurance suppliers

Payment

To get full payment protection, simply:

  • Confirm your order online with a Trade Assurance supplier
  • Pay to the supplier’s Citibank account designated by Alibaba.com

Shipping

Never miss an update!

  • Track your shipping status in real-time

Completed

Your order has arrived!

  • Leave feedback on your order
  • Improve your rating for more business opportunities

Get Full Order Protection

Sourcing with a new supplier? Trade Assurance has you covered

Trade Assurance

A FREE Payment Protection Service

  • 100% Product quality protection
  • 100% On-time shipment protection
  • 100% Payment protection
To get full protection:

  1. CONFIRM your order online with a Trade Assurance supplier
  2. PAY to the supplier’s citibank account designated by Alibaba.com with credit card or bank transfer

Business Identity

Get Verified, Build Trust

  • Display your verification status
  • Faster responses from suppliers when verified
e – Credit Line

Buy Now, Pay Later

  • Trusted local lenders
  • Trade financing in minutes
  • Competitive rates
Inspection Service

Have Your Order Inspected

  • Independent inspectors
  • Proven cost efficiency
  • Competitive rates
Logistics Service

Fast, Reliable, Economical

  • Competitive rates
  • Guaranteed service delivery
  • Quick access to various logistics solutions

Trade Services

Trade Assurance

Multiple Safe Payment Options

Select your preferred safe online payment option from e-Checking, credit card and T/T.

Your payment is secured by Alibaba.com’s anti-fraud system.

Business Identity

Display your verification status

Easier recognition means suppliers are 63% more likely to contact buyers with a verified Business Identity.

Faster responses from suppliers when verified

Get noticed quickly by suppliers. Higher chance of getting better and faster responses.

Promotional events

Buyers who are verified enjoy more promotional events, held jointly with Alibaba.com’s partners.

Logistics Service

Alibaba.com partners major logistics providers covering LCL & FCL sea shipments across the globe. Cargoes are shipped from 8 main ports (Shanghai, Shenzhen, Qingdao, etc.) in China to more than 300 popular destination ports.

Secure Payment

What is Secure Payment service?

Alibaba.com Secure Payment aims to provide a safe payment service for all parties engaged in international trade. By partnering with an independent online payment platform (Alipay), Alibaba.com provides payment security to both buyers and suppliers.

Inspection Service

With Alibaba.com’s Inspection Service, you can order services from professional 3rd party inspectors and inspection companies directly on the Internet at http://inspection.alibaba.com The inspector will visit the manufacturing and/or port facilities anywhere in China and make reports including pictures to certify that the goods being produced and shipped reach quality standards.

Using Trade Assurance is Simple

Start an order with a Trade Assurance supplier

Negotiate terms with the supplier and confirm order

Make payment to the supplier’s designated Citibank account

FAQ

What is Trade Assurance?

Trade Assurance is a free service by Alibaba.com that’s designed to help create trust between buyers and suppliers. Trade Assurance helps buyers in the event of shipping and quality-related dispute.

Does Trade Assurance charge fees?

No. Trade Assurance is free for both buyers and suppliers.

Trade Assurance Basics

  • How can I confirm my order is covered by Trade Assurance?
  • What‘s the difference between Pre-shipment and Post-delivery coverage?
  • What is the Trade Assurance covered amount?
Payment

  • How do I make the initial payment for my Trade Assurance order?
  • How do I pay my Trade Assurance order by Telegraphic Transfer (T/T)?
  • Why does my payment status still say “pending payment”?
Placing Orders

  • How do I place a Trade Assurance Order?
  • Can I place a Trade Assurance Order with amount less than 100 USD?
  • What can I do if a Trade Assurance supplier refuses to support the Trade Assurance service?
Disputes & Refunds

  • If there is an issue with the pre-shipment product quality, how does Alibaba.com make a determination?
  • If I am not satisfied with the pre-shipment product quality, can I claim a refund?
  • How long does it take to get a refund for a Trade Assurance order once the Supplier and I have reached a refund agreement?

Alibaba

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