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To refund or not to refund?

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I would like some opinions on this refund request- I sold a vhs tape to a customer who now wants a refund because he rewound it and the tape came off the spool inside. I usually automatically refund to avoid any issues, but, the tape was checked before shipping and was fine. He watched the movie and now because a 20+ yr old tape came off it's spool- it's somehow up to me to pay for shipping a non-working vhs tape back to me and refund his money. What would you do? Refund all, refund part of it or deny refund?


What are the category requirements for the listing? If you are required to provide a 30 day return policy, you don't have much choice. I know with media there are limitations, so check there first.


As GO said, Amazon has a 30 days return policy, unless its a special category. I know VHS and to be honest you would not be able to tell this issue just by looking at the tape, unless you watched it till the end and the spool ran loose, as it did. The age of the product is irrelevant, that's the chance YOU take by selling items this old.

If its still in policy, refund with or without return, but you would be required to send a label, it seems cheaper to refund and move on. If its past 30 days, inform the customer its out of policy and you should be fine


Don't know the price of the VHS tape that you sold but it is our suggestion to refund and move on.

Also, it is our suggestion that you sell 20-YO VHS tapes on another platform (i.e. eBay) where you can have different return policies than Amazon.


I agree with what you're saying- even the point of watching the tape from start to finish to ensure the condition of the tape, because frankly, stuff happens. I've cancelled orders because I wasn't happy with the quality after viewing before shipment. Thanks for your assistance!


Just wanted to be clear- wanted opinions not suggestions on where you think I should sell vhs tapes! If I wanted to sell on ebay I would! Btw-I have done very well selling these and think I will continue to do so. Thank you very much.


I refund.

I sell clothing and once in never a buyer will tell me they wore the item and when they first sat down, it ripped.... right there.

Both my items and yours are not supposed to have those "defects".

And I stand behind my products, whether I manufacture them or not.

I have no use for a defective item being returned to me, so I refund.

You want a suggestion, refund.

As a buyer, that would be pretty frustrating.

He watched the movie.. fine, but he could've watched such old movie online for free and he wanted the tape to keep instead.

I can't think of a lot of people buying VHS nowadays.

Treat him good, he might return.


Just wanted to be clear- wanted opinions not suggestions on where you think I should sell vhs tapes! If I wanted to sell on ebay I would! Btw-I have done very well selling these and think I will continue to do so. Thank you very much.

You where looking for options that are not really there. If you had read the participation agreement you signed, you would know the return policy. You can refund or pay return shipping and once returned, issue a refund.

I've cancelled orders because I wasn't happy with the quality after viewing before shipment.

You should be checking the quality before you list the item. Canceling orders before shipping because you found out the product isn't the quality the buyer would expect, is playing with fire.

eBay is probably better suited for your business model.


Sorry, wasn't looking for options! I do understand and do follow procedure and policy. I asked for opinions as I've already spoken with support and those were the options I was given, so forgive me for thinking I could ask a question without being treated like a moron! And again, to clarify- I do view each tape before listing or how in the world would I know if it was up to Amazons requirements for selling?! As some tapes sit for awhile, I also view before shipping to verify it is in working order! I do all I can to make sure the quality of every order is up to Amazon standards. As far as your continued comment about ebay- I'll stay where I'm at! You know, it's people like you who make it hard for people to ask a question without feeling like I shouldn't even bother...try being a little more tolerant of others who obviously haven't gained your enormous knowledge of all things Amazon. Have a great day!


Thank you for all of your comments!


To be, or not to be. Don't ask me, I'm just a little guy.


If it is a valuable tape, you can ask for it back, refund it and actually fix the tape and resell it.

If you have never opened up a VHS before, I would youtube a video to help you out. It can be tricky!


We stopped selling any VHS tape that is not brand new and still sealed. I have a machine as many others that can run the tape to check for breaking but it sits gathering dust now.

Just refund to avoid a negative and or an A-Z claim.


† FBA'ing † wrote:


Full Refund, No return.


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