It should be noted that I recently made an enemy when I discovered an Ebay seller selling one of my products. I proceeded to dramatically raise my Amazon price, then place 3 orders with him, only to have my ebay order cancelled, follewed by a bs email with excuses, then giving them a piece of my mind. I'm not 100% sure that is the cause of this product authenticity complaint, but it's the only thing that I can think of. I've already emailed seller performance asking for details and declaring that if I did violate any rules, it wasn't intentional.
Does anybody have any experience with this? Any tips for me to take additional action and out of hot water? Thanks in advance.
To the OP: I can see that yours was obviously NOT an intentional double listing, but you might have trouble getting much engagement on it now.
I have never experienced your particular situation, but if I did I would point out to Seller Support that you have never carried the product that you are being accused of selling knock-offs of, which I assume you already did. There is not much else to be done.
I contacted Seller Support and they told me that 'I could continue to sell the item' - even though they never addressed the question as "Why is this showing up?"
About three days later, it disappeared from the screen and things went back to normal.
Maybe a glitch of some kind?