We are reviewing your account because of concerns about the authenticity of the items below. We would like to work with you to resolve the concern and complete our review.
Within 7 days, please reply to this email with the following:
- Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
- Contact information for your supplier, including name, phone number, address, and website.
This is absolutely infuriating. I have a flawless reputation on Amazon, with my only negative reputation coming from an issue out of my control. I do 7-10k sales/month and have never had any issues. I'm really shocked by Amazon's utter lack of communication. Is there anything I can do? How long should this take?
If Amazon has received complaints that the Chinese manufacturer is violating someones IP then you will not.
A few days later we received notice that our information was reviewed and everything was OK, and we could continue to sell the item in question. However, it took over a week after that for the notice to be removed from our account health page.
Based on our experience, I wouldn't worry about this too much if everything you have done is aboveboard.