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Suspended for Intellectual Property Rights Infringement?

Amazon Seller Topics
We are currently suspended for violation of intellectual property rights! This came as a surprise to us. The vendor, a popular museum, reached out to us and said that we were selling fakes of their product. When, in fact, we buy their items through another party and sell them both in our store and online.

We have been told through the party we buy through that we are allowed to sell these however we want to. We have sent an appeal to Amazon but we have heard nothing back. The holidays are coming and we need to be selling!

This comes as a big issue to me, personally, because this is my job at this store. Amazon sales are my main task and if I cannot do them, that is a big problem to my boss.

Any tips or ideas? Help!

Hello World


So it's a knockoff?


Shop Hello World wrote:
We are currently suspended for violation of intellectual property rights! This came as a surprise to us. The vendor, a popular museum, reached out to us and said that we were selling fakes of their product. When, in fact, we buy their items through another party and sell them both in our store and online.


Nope! Not at all a knock off. That's our problem. I don't want to disclose names but let's put it this way--Target carries many brands. For example, they carry Downy detergent. Now let's say that we are a small retail store (which we are) and we buy wholesale from Target, and they sell us the Downy detergent. We then own the product and are given the go ahead of sell it in our small store and online.

Down the line, Downy sees that we are selling their product as well and they get upset and/or confused and say that we are selling a knock off. We aren't, but they say that we are and that we do not have the right to sell it and they tell Amazon, which leads to our selling privileges being revoked.

This is the problem we are having. The products are not knock offs and we are allowed to sell them.


If Downy hasn't authorized you to sell it on Amazon, then you can't


We have tried to contact the vendor but they have not budged. We have given in and deleted all of the products that they do not want us to sell--they sell well enough in the storefront that not selling them online won't be a huge loss.

It definitely is a problem for me, as well. You'd be correct. This is my job and if I can't do it, I can't pay my bills. Basically, what I am asking for is advice on how to get our shop up and running. We've appealed, we've deleted the items, etc. What can we do next?


That is a good point, thank you. I'm not exactly well versed on business, so I am just going off what my boss tells me to do. From what he told me, we were authorized to sell them. We have taken the items off of our Amazon page as to avoid any further issues. We just want to know how to go forward and be able to sell again.


Shop Hello World wrote:
Nope! Not at all a knock off. That's our problem. I don't want to disclose names but let's put it this way--Target carries many brands. For example, they carry Downy detergent. Now let's say that we are a small retail store (which we are) and we buy wholesale from Target, and they sell us the Downy detergent. We then own the product and are given the go ahead of sell it in our small store and online.

Down the line, Downy sees that we are selling their product as well and they get upset and/or confused and say that we are selling a knock off. We aren't, but they say that we are and that we do not have the right to sell it and they tell Amazon, which leads to our selling privileges being revoked.

This is the problem we are having. The products are not knock offs and we are allowed to sell them.



Unless the complaint is withdrawn, Amazon will not reinstate your account. Don't send anything further to Amazon until the complaint is withdrawn. Too many messages to SP and they will start ignoring your messages.


Shop Hello World wrote:
We just want to know how to go forward and be able to sell again.


Target doesn't wholesale.

I don't think you understand what wholesale is.


Shop Hello World wrote:
Nope! Not at all a knock off. That's our problem. I don't want to disclose names but let's put it this way--Target carries many brands. For example, they carry Downy detergent. Now let's say that we are a small retail store (which we are) and we buy wholesale from Target, and they sell us the Downy detergent. We then own the product and are given the go ahead of sell it in our small store and online.

Down the line, Downy sees that we are selling their product as well and they get upset and/or confused and say that we are selling a knock off. We aren't, but they say that we are and that we do not have the right to sell it and they tell Amazon, which leads to our selling privileges being revoked.

This is the problem we are having. The products are not knock offs and we are allowed to sell them.



Shop Hello World wrote:
That is a good point, thank you. I'm not exactly well versed on business, so I am just going off what my boss tells me to do. From what he told me, we were authorized to sell them. We have taken the items off of our Amazon page as to avoid any further issues. We just want to know how to go forward and be able to sell again.


Shop Hello World wrote:
We have tried to contact the vendor but they have not budged. We have given in and deleted all of the products that they do not want us to sell--they sell well enough in the storefront that not selling them online won't be a huge loss.

It definitely is a problem for me, as well. You'd be correct. This is my job and if I can't do it, I can't pay my bills. Basically, what I am asking for is advice on how to get our shop up and running. We've appealed, we've deleted the items, etc. What can we do next?



The Museum of Modern Art has has licensed products to sell exclusively through their gift shop (online and brick and mortar). They chose not to allow resale by 3rd parties (online or brick and mortar). Your source is either selling knockoffs, engaging in retail arbitrage, or if they are the manufacturer they are producing extras and selling them wholesale (which they do not have the legal right to do...the manufacturer is not the rights holder in this case).

Perhaps if you agree in writing to not sell their branded and licensed merchandise without their authorization (online and/or brick and mortar), they will be willing to withdraw the complaint so your company can continue to sell other merchandise on Amazon.


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