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Low feedback!

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Hi all. I have been selling since November 2015. I have a total of 29 feedbacks now. I'm at 4.5 stars. Is it true that you can come under scrutiny from Amazon if you don't have enough feedback? Like a velocity review? I beg customers to leave feedback but I think they really don't care or want to! Is this problematic for me? Will I get into trouble for not having enough feedback? Please help! View the reply Ittybitty selected as correct


Don't Worry About It...It'll Take Its Course Don't Harass Buyers


Hi!

Do you have a sample of the letter you use to ask for feedback that we can see? Does anyone have what they think is a great letter for requesting feedback?
thanks


This is what I say
Hello dear valued customer. We hope you are happy with the order. If there are any problems Please let us know, please kindly leave us feedback. Thank you!:) here is the link:

http://www.amazon.com/feedback


Sadiam786 wrote:
This is what I say
Hello dear valued customer. We hope you are happy with the order. If there are any problems Please let us know, please kindly leave us feedback. Thank you!:) here is the link:

http://www.amazon.com/feedback



I agree. Amazon already sends feedback emails. If I get additional requests from the seller, it may end with them getting a neutral or a negative depending on how many requests I receive.


In general, the lack of adequate FB listed on reviews is simply old boiler plate.

Reviews with or without soliciting FB take the same length of time to be resolved.


I think there may be a better way to ask for feedback than what you're doing Sadiam. In all honesty it looks a little scam-like/spammy and to be it frank it just looks unprofessional.

As a customer I would be afraid to click that link (especially in a third party email system). You need to work on the grammar, capitalization, etc...


I think those account audits happen when sales volume suddenly and drastically increase, but feedback stays the same. If you're selling in the thousands and only getting 29 seller reviews then yes, there may be reason for concern.

I wouldn't ask for feedback. Most customers only leave feedback when they receive stellar service and added extra value, or the opposite where seller cheaped out on packaging or misgraded the item, sent wrong item, cancelled, etc,.


Thank you.


Then I have nothing to worry about lol! Forget thousands.... hundreds would be great right now lol


I send this letter to each of my customers about 1-2 weeks after they get their book. I only send it 1 time.

Hi! I just wanted to make sure that you received your book in great shape and in good timing. If so, please submit a Feedback survey on my service to you. Please visit www.amazon.com/feedback

**Title of book is listed here***

Please let me know if I can do anything else for you!
Thank you very much!
Stacey Olsen

I have about an 11% ratio of feedback to sales currently and I have 71 out of 73 5 stars (the other 2 were 4s)

Almost all of my Feedback has come after I sent out these requests to the buyers.



Thanks Stacey!


Feedback used to be 10% of your sales almost exactly 10%. In the last 4 years it is almost down to half of that. Last month 791 sales 36 feedback. We do not ask for feedback we do write Thank you notes/cards an put in every 3rd order. We are now putting them in every box and feedback has improved some. There is not one order that is not received before the 1st day of expected delivery and that REALLY helps. At this point it is something better off accepted than really stressing out about . Just follow Amazon Policy, pack your orders well, get them out quickly and Manage your Listings per Amazon Policy. And No it is not just you that this is happening to...


I agree, the feedback system from Amazon is very poor and I get maybe 1 out of a 100 sales...
so I feel that if they do not leave feedback, they are happy customers....but Amazon does not see it that way.

but I think Buyers are good in leaving feedback only when they are upset.


')